FAQ on user creation

Here are the most frequently asked questions about creating a user.

When can I create a user?

• If the person is already present within your organization, you can go ahead and create the user.

• If the person has not joined your organization yet and/or has not activated their professional email inbox, give it a few days!

• Please note that you must have the Fleet Manager role to be able to create a user.

Do I need to activate the user myself?

No. Your user will activate their own account using the activation email they receive.

I want my user to have the exact same screen access rights as an existing member of my fleet. What should I do?

When creating the account, use the field labeled "Screen rights from users."

I noticed that the new user has access to the screens but doesn’t have the same administration rights as the user I copied.

This is completely normal. When creating a user, you assign them a default screen permission level (Broadcaster, Manager, Administrator). If you want them to have the exact same administration/management rights, we invite you to go directly to your screen or screen group management page.

The user tells me they haven't received the activation email. What should I do?

• Have you checked the spam folder?

• If the email is not in the spam folder, you can resend them an activation email directly from your "Users" fleet page.

ℹ️ If you encounter any further difficulties, please contact Cenareo support to explain your situation.