FAQ: What to Do if a Player Gets Disconnected?

This FAQ helps you quickly diagnose the cause of a Cenareo player disconnection (Ethernet or Wi-Fi) and apply the appropriate actions depending on the model and connection type.

📶 What should I do if my player is connected via Wi-Fi?

Check the Wi-Fi signal quality in the diagnostics page:

• If the signal is below 60%, disconnections may occur.

• Try moving the router closer or adding a Wi-Fi repeater.

🔌 What should I do if my player is connected via Ethernet (network cable)?

Check the LEDs on the player:

• 🔴🟢 Red + green → The player is powered, SD card detected.

• 🔴 Red only → Possible faulty SD card → contact support.

• No LED → Check the power outlet and power supply.

Test the network cable:

• Unplug and replug the RJ45 cable.

• Try the cable on another device.

Check the orange LED on the RJ45 port:

• On → The cable is working.

• Off → Try another network socket or switch to Wi-Fi.

🔄 Why does the new Wi-Fi network not appear as connected?

Whether adding a new Wi-Fi network or changing an existing one, the player needs to synchronize before it can connect.

Follow these steps:

1. Enable hotspot / tethering on your smartphone.
   The player will automatically connect to the hotspot and synchronize the new Wi-Fi settings.

2. Once synchronization is complete:

   • Turn off your smartphone hotspot.

   • Wait a few minutes.

   • The player will automatically connect to the newly configured Wi-Fi network.